Cancellation & Refund Policy

1. General Policy

All sales, subscriptions, and service agreements with InnoStak, including InnoSuite, InnoBots, and Stak Support, are final and non-refundable. By purchasing any of our services, you acknowledge and agree to this policy.

2. Subscription Services (InnoSuite & InnoBots)

Subscriptions for InnoSuite and InnoBots are billed on a monthly or annual basis and automatically renew unless canceled in accordance with this policy.

• Cancellation Notice: Clients must submit a written cancellation request at least 30 days before the next billing cycle to avoid being charged for the next period.
• No Refunds: Payments for subscription services are non-refundable, including prepaid amounts, partial months of service, and unused portions of a subscription.
• Failed Payments: If a payment fails and is not resolved within five (5) days, the account may be suspended or terminated.

3. Stak Support Service Plans

Stak Support services operate under a separate service agreement and are subject to the following cancellation terms:

• Contract Term: Stak Support agreements have an initial term of one (1) year, after which they renew on a month-to-month basis unless canceled with 30 days' written notice before the renewal date.
• Early Termination: If a client terminates a Stak Support agreement before completing the one-year term, an early termination fee equal to three (3) months of service will apply.
• No Refunds: Payments made for Stak Support services are non-refundable, including monthly service fees and prepaid amounts.

4. Custom Development & One-Time Services

Payments for custom development, workflow automation, AI integrations, or any one-time service provided by InnoStak are final and non-refundable.

• Once a project has started, no refunds will be issued, even if the client chooses not to complete the project.
• If a client cancels a project before work begins, a cancellation fee of 25% of the total project cost may apply.

5. Chargebacks & Payment Disputes

Clients agree not to initiate chargebacks or payment disputes with their bank or payment provider for any service or subscription purchased from InnoStak.

• If a chargeback is initiated, InnoStak reserves the right to suspend all services immediately and may pursue legal action or collections for any unpaid balances.
• Any fees incurred due to a chargeback or dispute will be the responsibility of the client.

6. Refund Exceptions

Refunds may be issued only under exceptional circumstances, at InnoStak's sole discretion. Possible exceptions include:

• A duplicate payment was made in error.
• A billing error occurred on InnoStak's end that resulted in an overcharge.

To request a refund under these circumstances, clients must contact support@innostak.com within seven (7) days of the charge.

7. Changes to This Policy

InnoStak reserves the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be posted on our website, and it is the client's responsibility to review the policy periodically.

8. Contact Us

For any questions or cancellation requests, please contact: